Refund policy

Refund Policy

At HydraPaw Outdoors, we want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee.

30-Day Guarantee

You have 30 days from the date of delivery to request a return or refund.

To be eligible:

  • Item must be in original condition
  • Unused or with minimal use
  • In original packaging

How to Start a Return

To initiate a return, please contact us at:

πŸ“§ support@hydrapawoutdoors.com

Include:

  • Your order number
  • Reason for return

We will provide instructions for the next steps.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the issue

We will replace or refund your order at no extra cost.

Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Gift cards
  • Items damaged due to misuse

Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable

Exchanges

We currently do not offer direct exchanges.
If you need a different item, please place a new order.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account
  • Contact your credit card provider
  • Processing times may vary

If you still need help, contact us.

Contact Us

πŸ“§ ronnylobaina7@gmail.com